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Streaming FAQs

Q: I have done one study already. How do I access the next study?

Q: What should I do when I get a message saying that the access code does not match with the selected group?

Q: How do I register as a participant?

Q: How do I log in and watch the videos?

Q: How do I reset my password?

Q: How do I register myself as a Group Administrator after I have registered the group?

Q: Do Small Group Leaders have to register their small discussion groups?

Q: When I try to watch the videos, why does it tell me to "please login or sign up?"

Q: When I try to watch the videos, why does it tell me "you are not authorized to access the videos?"

Q; How do I get back into the website?

Q: What should I do if the cursor keeps circling?

Q: What if the video is too slow, or takes too long to stream?

Q: Is my password the same as my access code?

 

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